Consultation services

NEW  Starting from this April,【SAPPORO HELP DESK for Foreign Residents】Operation Hours on Wednesdays extend until 7PM! 

Organization

SAPPORO HELP DESK is operated by Sapporo International Communication Plaza Foundation(SICPF), entrusted by Sapporo City. SICPF not only provides citizens with opportunities for international exchange but also provides support for foreign residents, attracts and supports MICE such as international events and conferences, fosters international human resources, and conducts programs to promote the attractiveness of Sapporo.

• Sapporo International Communication Plaza Foundation
• E-mail newsletter SAPPORO MULTILINGUAL NEWS
  This service forwards Sapporo-related information in Japanese, English, Chinese, and Korean on topics such as city notices, health and welfare, medical services, events and disaster information.
• Multilingual Materials
  You can find files/links of the documents issued in Japanese and other language(s) by City of Sapporo or Sapporo International Communication Plaza Foundation here.

Materials from previous seminars

Sapporo City Call Center（City of Sapporo）

• Sapporo City Hall（City of Sapporo）
• Phone numbers of ward offices（City of Sapporo）
• Odori Certificate Issuance Service Center（City of Sapporo）
• Facility guide（City of Sapporo）
• Consultation Counters at City Hall（City of Sapporo）

Sapporo city-related facilities can basically respond in Japanese. If you need an interpreter, please use the service Sapporo Community Interpreters.

The following facilities have a translation machine.

• Kita Ward Office

• Sapporo Regional Immigration Bureau

  Address: Sapporo Dai-san Godo Chosha, Odori Nishi 12-chome, Chuoku

  TEL 011-261-7502
• Immigration Information Center（multilingual support）
  TEL 0570-013904、（IP telephone）03-5796-7112(intl. calls)
• Foreign Residents Support Center (FRESC)（multilingual support）

  Address: Yotsuya Tower 13F, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo, 160-0004

  TEL 0570-011000、（IP telephone）03-5363-3013(intl. calls)

Sapporo Legal Affairs Bureau, resident section（by reservation only）Japanese

Address: Sapporo Dai-ichi Godo Chosha 1F, Kita 8-jo Nishi 2-chome, Kitaku

TEL 011-709-2311

• Consulates and foreign government related offices in Sapporo (City of Sapporo)
• Embassies and Consulates in Japan(Ministry of Foreign Affairs of Japan)
• International communication facilities (SICPF)

Hokkaido Foreign Resident Support Center multilingual support

For foreign nationals residing in Hokkaido, the center provides multilingual consultations regarding residence procedures, employment, medical care, welfare, tax, pensions, childbirth, child care, education, disaster, housing, marriage, divorce, DV and so on.

• Legal Service Network for Foreigners in Sapporo (Reservations required)

This is a network of lawyers that supports foreign residents of Hokkaido with their problems including employment, housing, resident status, nationality, divorce, etc.
Consultations are provided in Japanese in principle, but English/Chinese-speaking lawyers may be available.
If you want to have consultations with them, please contact the Sapporo Help Desk for Foreign Residents.
After your request has been forwarded, a lawyer will contact you to arrange the date, time and place of consultation.

• Sapporo Bar Association Legal Consultation Center (Reservations required)

[For those who do not speak Japanese]

"Specific-Fields Lawyer Referral Service for cases involving foreign nationals" is available.
They handle issues related to resident status, nationality, family issues such as divorce, alimony and child custody, employment issues such as dismissal and unpaid wages, etc.
They do not handle criminal cases. The consultations are basically provided in Japanese, but bilingual lawyers may be available.
If you want to have consultations with them, please contact the Sapporo Help Desk for Foreign Residents.

Sapporo Bar Association

[For those who speak Japanese]

Please contact the Leal Consultation Center close to your place of residence.

Japan Legal Support Center (Houterasu)

• Sapporo Regional Office, Japan Legal Support Center (Houterasu Sapporo) Japanese
  TEL 0570-078388,（From IP phone）050-3383-5555（Mon-Fri 9:00-17:00  Closed on Saturdays, Sundays and national holidays）
• Houterasu Multi-lingual information Service
  TEL 0570-078377（Mon-Fri 9:00-17:00   Closed on Saturdays, Sundays and national holidays）
• Houterasu Support Dial Japanese
  TEL 0570-078374（From IP phone）03-6745-5600（Mon-Fri 9:00-21:00、Sat 9:00-17:00）

* To use the consultation service, please make an appointment in advance.  

SAPPORO HELP DESK for Foreign Residents Free Professional Consultations

Gyosei shoshi, lawyers and tax accountants are available for consultation for foreign nationals residing in Hokkaido.

Job seeking

• Hello Work（multilingual telephone support）(Public employment service center)
  *Phone numbers differ by language. For more details, please refer to the website.

• Hello Work Plaza Sapporo “Employment Service for foreign Workers”,  “Advisory Service for Foreign Students” 

  Adresss: Taijuseimei Sapporokyodo Bldg. Kita 4 Nishi 5, Chuo-ku, 060-8526

  ・Employment Service for foreign Workers(5F)（Languages：Japanese, English, Chinese,and  Korean *Interpretation service available on specific days and time.)

  ・Advisory Service for Foreign Students (9F)（Japanese only）
  TEL 011-242-8689

Job seeking/Employment insurance

• Hello Work Sapporo (for those who live in Chuo-ku, Minami-ku, Nishi-ku, Teine-ku) Japanese

  Address: Minami 10-jo Nishi 14-chome, Chuoku

  TEL 011-562-0101

• Hello Work Sapporo Kita (for those who live in Kita-ku, Higashi-ku) Japanese

  Address: Kita 16-jo Higashi 4-chome, Higashiku

  TEL 011-743-8609

• Hello Work Sapporo Higashi (for those who live in Shiroishi-ku, Toyohira-ku, Atsubetsu-ku, Kiyota-ku) Japanese

  Address: Tsukisamu Higashi 1-jo 3-chome 2-10, Toyohira-ku

  TEL 011-853-0101

• Sappro City Employment Support CenterJapanese

  Address: Sapporo Sun Plaza 1F, Kita 24-jo Nishi 5-chome, Kita-ku

  TEL 011-738-3161

Employment Consultation

• Foreign Workers Consultation Corner, Hokkaido Labour BureauJapanese

  Consultations are availalbe in Japanese and Vietnamese

  Address: Sapporo Dai-ichi Godo Chosha 9F, Kita 8-jo Nishi 2-chome, Kita-ku

  TEL 0570-001706

• General Employment Consultation Corner, Hokkaido Labour BureaJapanese

  Address: Sapporo Dai-ichi Godo Chosha 9F, Kita 8-jo, Nishi 2-chome, Kita-ku

  TEL 011-707-2700

• Telephone Consultation Service for Foreign Workersmultilingual support
  You may call in different languages to get an advice on working conditions.
  ※Phone numbers and available days differ by language. For more details, please refer to the website.
• Labour Standards Advice Hotlinemultilingual support
  You can use the hotline service in different languages, during the hours when the Prefectural Labour Bureaus and Labour Standards Inspection Offices are closed.
  ※Phone numbers and available days differ by language. For more details, please refer to the website.

Technical Intern Training

• Native language consultation (Organization for Technical Intern Training)multilingual support

※Phone numbers and available days differ by language. For more details, please refer to the website.

• Yorisoi Hotline（Support Center for Social Inclusion） Multiple languages are available
   
• Human rights counseling for foreigners（Ministry of Justice）Multiple languages are available.

• Consultation about consumer life, multiple debt, fair competition（City of Sapporo）
• Consumer Affairs AgencyJapanese, English
• National Consumer Affairs Center of JapanJapanese, English

• Sapporo Consultation Office for Returnees from ChinaJapanese

  Address: Sapporo Social Welfare Center 3F, Odori Nishi 19-chome, Chuo-ku

  TEL011-614-2180（Languages：Japanese and Chinese）

• Hokkaido Support and Communications Center for People Returning from China (for returnees from China, Sakhalin and other regions) Japanese

  Address: Kaderu 2.7, 3F, Kita 2-jo Nishi 7-chome, Chuo-ku

  TEL 011-252-3411（Languages：Japanese, Chinese, and Russian）

• Sapporo Board of Education（City of Sapporo）
• List of Municipal Schools and Kindergartens（City of Sapporo）
• Consultations on School Education（City of Sapporo）
• Child Education Consultations（City of Sapporo）
• Kodomono SOS no Soudanmadoguchi（Ministry of Education, Culture, Sports, Science and Technology）Japanese

• Domestic Violence Hotline Plus multilingual support 
  They provide consultations by telephone(24 hours), SNS and Email. Foreign languages are available.
  TEL 0120-279-889（multilingual support）
• Sapporo Spousal Violence Counseling Center
  You can consult about the violence of your spouse, partner and boy/girlfriend.
  TEL 011-728-1234

• Sapporo Child Consultation Center

  Address: Child Welfare Center, Kita 7-jo Nishi 26-chome, Chuo-ku

  TEL 011-622-8630

• Children’s Support Hotline *Child abuse counseling（City of Sapporo）
  TEL 011-622-0010
• Consultations on Family life and Childcare（City of Sapporo）

• A DAILY LIFE SUPPORT PORTAL FOR FOREIGN NATIONALS（Immigration Services Agency of Japan）
• Hokkaido Foreign Resident Support Center
• City of Sapporo
• Hokkaido Government