Consultation and Interpretation Services

Interpretation services

Sapporo Community Interpreters

To help eliminate the language barrier  at schools, childcare facilities, ward offices, etc., we dispatch volunteer interpreters who have been given a certain amount of training. In principle, these interpreters are sent out to city-related facilities.

Available date and time

Monday to Friday 9: 00-17: 30

Available languages

English/Chinese/Thai/Russian/Vietnamese/Myanmar (Burmese)/Nepali/Cambodian/Korean/Indonesian ⇔ Japanese

* Interpreters are not currently available for other languages, but we are working to find volunteers for more languages.


Sapporo International Communication Plaza Foundation(SICPF), International Community Bureau

TEL 011-211-2105

FAX 011-232-3833

E-mail by mail, please use this form

How to use the service:

  1. Please contact the SICPF first to consult.
    SICPF will consider the time schedule(s) and type of interpretation and decide whether it is possible to dispatch an interpreter.
  2. Typical users of this service include administrative agencies, schools, and the like. If there is a request from a foreign resident, the SICPF will contact each relevant institution and ask them to submit the "Dispatch Request Form (Form 1)".
    ※When the purpose of using the service is to visit daycare centers to enroll a child, the foreign resident will be required to submit a request form.
  3. Please confirm the terms of use and provide necessary information for the interpreter (materials to be used on the day etc).If you need to contact the interpreter in advance, please do so through SICPF.
  4. ★On the day ★ As a general rule, interpretation should be no longer than two hours.
    A SICPF staff may accompany the interpreter to help facilitate the interpretation service.
  5. Users are required to submit "Post-Use Questionnaire (Form 2)" to the SICPF within 14 days after using the service.

This program is funded by the Sapporo City, and SICPF will provide transportation expenses for the interpreters.
There is no expense for the users.

This service is available for:

  • Parent-teacher meetings at schools, childcare facilities, etc.
  • Orientation and procedures before admission to schools or daycare centers
  • Public nurse home visits (infant check-ups)
  • Infant health examinations
  • Application for entering nursery school, preliminary visits to childcare centers before applying
  • Procedures for pregnancy and childbirth etc. at ward offices

This service is not available for:

  • Events, seminars, briefing sessions, etc.
  • Medical interpretation at hospitals and other institutions
  • Judicial interpretation at police stations, courts, and lawyers' offices
  • Exams at school, learning support, use as a chaperone, non-interpretation related requests


Medical interpretation

NEWSapporo Medical Communication Hotline  011-211-2121

What services does it provide?

・A telephone operator helps you find hospitals. (Available 24 hours a day)

・A telephone operator makes a hospital appointment for you.
 *Appointments and inquiries to the hospital can be made during the hours the hospital is open.

・Phone interpretation can be offered when talking to doctors or other medical staff at a hospital. (17 languages)

・Volunteer interpreters (only for English and Chinese) can accompany you to the hospital.
 *You need to apply for this service several days before going to the hospital.
    *Japanese-English interpretation is provided by a volunteer from NPO SEMI Sapporo, and Japanese-Chinese interpretation by a volunteer from SCI (Sapporo Chinese Medical Interpretation Group).

・Free-of-charge services. 
 * Telephone charges will be at your own expense.

  Click here to check the details → English Japanese Chinese Korean Vietnamese


・ Inquiries to a hospital/phone interpretation

17 languages
(English, Chinese, Cantonese, Korean, Vietnamese, Nepali, Portuguese, Spanish, Burmese, French, Russian, Thai, Hindi, Mongolian, Tagalog, Indonesian, and Farsi.)
 ※Interpretation in other languages may be available. Please contact the operator in advance.

・Volunteer interpreters:  only for English and Chinese
 *Japanese-English interpretation is provided by a volunteer from NPO SEMI Sapporo, and Japanese-Chinese interpretation by a volunteer from SCI (Sapporo Chinese Medical Interpretation Group).

 When is it available?

    Until March 31, 2023

Sapporo Medical Communication Hotline (City of Sapporo)

Medical interpreter’s volunteer groups in Sapporo, dispatching volunteer interpreters to hospitals or clinics

  • NPO SEMI Sapporo(English)※
    ※Please send requests by email. It will be difficult to respond immediately to a last-minute request, so contact SEMI well in advance when you need their assistance.Emails can be sent at any time, but they are unable to respond at night.
  • Sapporo Chinese Medical Interpretation Group(SCI) (Chinese)※
    ※Please send requests by email. They respond to emails from 9:00a.m. to 5:00p.m., Monday through Friday. It will be difficult to respond immediately to a last-minute request, so contact SCI well in advance when you need their assistance.

※When sending an email, please replace “(at)” with “@”.

If you need an interpretation service other than “Sapporo Community Interpreters” or “Medical interpretation, please directly contact professional companies.