What to Do in an Emergency

What to Do in an Emergency

Emergency Number 119 (ambulance/fire engine) for sudden illness, injury or fire)

If you need an ambulance or a fire engine because of sudden illness, injury or fire, dial 119.

Languages

English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese, Russian, French, Tagalog, Nepalese, Malay

Note: Some languages are not available depending on the time of day, congestion levels and other factors.

Emergency number 110 (police) for traffic accidents or crimes

If you are the victim of a crime or are worried about your safety,  call the police immediately at 110.

Receiving medical treatment at night/on holidays

Emergency Medical Consultation Center Sapporo TEL: #7119 or 011-272-7119

You can call this number in the event of sudden illness or injury to ask whether it is best to visit a clinic/hospital or call an ambulance.

TEL #7119 or 011-272-7119
Hours  24/7
Languages (Telephone interpretation) 

※Please press 2 after you hear Japanese auto-message for consulation in the following languages. Once an operator answers, please tell the language you want.
English, Chinese (Mandarin), Korean, Vietnamese, Thai, Nepali, Portuguese, Spanish, French, Tagalog, Indonesian, German, Italian, Russian, Malay,  Burmese,  Khmer, Mogolian, Sinhala, Hindi, Bengali

Emergency Medical Consultation Center Sapporo

Emergency Medical Consultation Center Sapporo(City of Sapporo)

 NEW  Sapporo Medical Communication Hotline  011-211-2121

What services does it provide?

・A telephone operator helps you find hospitals. (Available 24 hours a day)

・A telephone operator makes a hospital appointment for you.
　*Appointments and inquiries to the hospital can be made during the hours the hospital is open.

・Phone interpretation can be offered when talking to doctors or other medical staff at a hospital. (17 languages)

・Volunteer interpreters (only for English and Chinese) can accompany you to the hospital.
　*You need to apply for this service several days before going to the hospital.
    *Japanese-English interpretation is provided by a volunteer from NPO SEMI Sapporo, and Japanese-Chinese interpretation by a volunteer from SCI (Sapporo Chinese Medical Interpretation Group).

・Free-of-charge services. 
　* Telephone charges will be at your own expense.

　　Click here to check the details　→　English　Japanese　Chinese　Korean　Vietnamese

Languages

・ Inquiries to a hospital／phone interpretation

17 languages
（English, Chinese, Cantonese, Korean, Vietnamese, Nepali, Portuguese, Spanish, Burmese, French, Russian, Thai, Hindi, Mongolian, Tagalog, Indonesian, and Farsi.）
　※Interpretation in other languages may be available. Please contact the operator in advance.

・Volunteer interpreters:  only for English and Chinese
     *Japanese-English interpretation is provided by a volunteer from NPO SEMI Sapporo, and Japanese-Chinese interpretation by a volunteer from SCI (Sapporo Chinese Medical Interpretation Group).

 When is it available?

　　  Until March 31, 2023

Sapporo Medical Communication Hotline (City of Sapporo)

https://www.city.sapporo.jp.e.ain.hp.transer.com/kokusai/tabunka/iryo_support.html

Clinics and hospitals on duty

Clinics and hospitals on duty provide out-of-hours care for patients in need of urgent medical treatment.

Clinics and hospitals on duty and those providing nighttime emergency medical care (City of Sapporo)

Sudden illness at night

Night-Time Emergency Medical Center

Hours

Internal medicine, pediatrics: 19:00 – 7:00  the following morning (Note: Check-in time is until 6:30)

Ophthalmology and otorhinolaryngology: 19:00 – 23:00
Contact West 19 Bldg., Odori Nishi 19-chome, Chuo-ku　 TEL: 011-641-4316
Available languages Japanese
URL https://www.city.sapporo.jp.e.ain.hp.transer.com/shisetsuannai/165.html

Oral Medical Center

Hours Dentistry: 19:00 – 23:00
Contact Sapporo Dental Association Center, Minami 7-jo, Nishi 10-chome, Chuo-ku　TEL: 011-511-7774
Available languages Japanese
URL https://www.city.sapporo.jp.e.ain.hp.transer.com/shisetsuannai/166.html

Emergency Obstetrics and Gynecology Telephone Consultation Services

Hours

Obstetrics and gynecology: 19:00 – 9:00 the following morning

Contact

TEL: 011-290-3299 (Contact your primary care physician first.)

Available languages

 Japanese, English, Chinese, Korean, Russian, Thai, Malay

Emergency Pediatric Telephone Consultation Services

Hours

Pediatrics: 19:00 – 8:00 the following morning

Contact

TEL: ♯8000 or 011-232-1599 (Diagnosis and treatment are not provided by phone.)

Available languages

 Japanese

Sapporo Psychiatric Emergency Information Center

Hours Psychiatry: Weekdays 17:00 – 9:00 the following morning; Weekends/holidays 9:00 – 9:00 the following morning
Contact TEL: 011-204-6010 (Patients who can wait until next day to receive psychiatric care may not be accepted.)
Available languages Japanese
URL https://www.city.sapporo.jp.e.ain.hp.transer.com/eisei/gyomu/SEISIN/about/#unei

Sapporo Higashi Tokushukai Hospital

Hours

Internal medicine and surgical departments: Weekdays 17:00 – 9:00 the following morning; Weekends/holidays 9:00 – 9:00 the following morning

Contact

Kita 33-jo Higashi 14-chome 3-1, Higashi-ku　TEL: 011-722-1110

Available languages

 Japanese, English, Chinese, Korean, Russian, Spanish, Portuguese
URL https://www.higashi-tokushukai.or.jp/la_en/

If you have a fever and want to go to a medical institution

If you have a primary care physician that you see regularly or if there is a clinic/hospital near your home, call them and follow their instructions.

If you do not have a primary care physician and are not sure where to call, call the Emergency Medical Consultation Center Sapporo (TEL:＃7119 or 011-272-7119) and follow their instructions.

If you have any questions about COVID-19, call the COVID-19 General Consultation Hotline (TEL: 011-632-4567).

Website for information regarding COVID-19

Information regarding COVID-19 is updated as needed on this website.

Hokkaido Emergency Medical Treatment Information Center

TEL

0120-20-8699 or 011-221-8699
Hours

24/7
Languages

Japanese