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Confirmed cases of COVID-19 in Sapporo

Request from Mayor of Sapporo

Request from Mayor of Sapporo(City of Sapporo)

  • Points of Prevention of COVID-19"(City of Sapporo)
    It is important that all residents of Sapporo continue working on measures to prevent the spread of COVID-19.  Let us all come together and implement "a new lifestyle".

When you feel sick

If you feel sick, please contact a “Coronavirus Consultation Center”.

Emergency Medical Consultation Center Sapporo(Coronavirus Consultation Center)  

「#7119」 or「011-272-7119」24hour a day,365 days a year 

※The center offers consultations not limited to Coronavirus-related symptoms. (It provides telephone consultations on the necessity of consulting a medical institution in case of sudden illness or injury.)
※Consultations are available in English, Chinese, Korean, Thai, Malay, and Russian.
 

Sapporo City’s consultation Center 011-632-4567 everyday 9:00-21:00
Ministry of Health, Labor and Welfare

0120-565653

everyday

Japanese: 9:00-21:00

English・Chinese・Korean・Portuguese・Spanish: 9:00-21:00

Thai: 9:00-18:00

Vietnamese: 10:00-19:00

Multilingual Visitor Hotline (24H) on New Coronavirus

Japan National Tourism Organization (JNTO)

050-3816-2787

24 hour a day, 365 days a year

※Languages: English, Chinese, Korean, and Japanese

AMDA Medical Information Center Multilingual Consultation Service Regarding COVID19

TEL 03-6233-9266
Consultation in English
On weekdays 10:00 -16:00

Home Treatment

In principle, patients who are tested positive for COVID-19 should be hospitalized or receive treatment at a designated facility, but home treatment is also available based on the availability of hospital beds and  designated facilities.
Please read the document 'Guidelines for Home Treatment' carefully, as it describes precautions to be taken for home treatment.

Multilingual list of urgent symptoms when you get infected with COVID-19

When you get sick suddenly, use the words from the list to express your symptoms by yourself to the Health Center or medical institutions.

Vaccination

Status of Residence (Visa) 

If you have lost your job or had a drop in your income

Living Support Measures

List of support measures by the government (Ministry of Health, Labour and Welfare) 

The support fund and allowance for the leave forced to be taken under the COVID-19 outbreak (Ministry of Health, Labour and Welfare) Japanese

If you have not got the compensation during the leave of absence from work, you can apply for the compensation yourself.

[Eligibility]You must fall under both of the following conditions:

(1) Working for a small to medium-sized company and are absent from work under the direction of their employers between April 1st, 2020 and February 28th, 2021.

(2) Have not received compensation during the absence from work.

*Those who were working part-time are also eligible.

*Foreigners and technical interns are also eligible.

[The amount of money you can receive]

80% of the average daily wage (*) that was paid before the absence from work will be paid in accordance with the length of absence.

(*) The maximum average wage is 11,000 yen.

Leaflet(Organization for Technical Intern Training)(English)(Japanese)(Chinese)(Vietnamese)(Filipino)(Other languages

Support for Continuous Employment (Immigration Services Agency of Japan)Japanese

Foreign workers who were affected by the spread of COVID-19 including technical interns who have difficulties in continuing their training, those who got dismissed from their company, international students whose offer of employment was cancelled are permitted to change their resident status to “Designated Activities” that allows them to work for a maximum of one year.
They can also receive a “Matching Assistance” from the Japanese Government to find a job.

Leaflet(Immigration Services Agency of Japan)

English)(easy Japanese)(Chinese)(Vietnamese)(Filipino)(Portuguese)(Nepali)(Indonesian)(Spanish

Housing Security Benefit(Ministry of Health, Labour and Welfare)

Those who are finding it difficult to pay the rent due to income decrease resulting from business shutdown, etc. The rent may be paid to landlords for 3 (or up to 12) months. Conditions apply (e.g., your income, savings, etc.).
Ministry of Health, Labour and WelfareJapanese

Leaflet(Ministry of Health, Labour and Welfare)

English)(Japanese)(Korean)(Chinese)(Vietnamese)(Portuguese)(Spanish

Temporary Loan Emergency Funds(Ministry of Health, Labour and Welfare)

These are loans with no interest for individuals struggling with living expenses due to loss of income and these must be repaid in full.

Emergency Small Amount Fund

[Emergency Small Amount Fund]

To households facing urgent temporary difficulties in maintaining their livelihood.

Maximum loan amount is 200,000yen and one time only.

General Support Funds

Support for living expenses until members of the household are able to recover their livelihood.

For single household, monthly fund can be up to 150,000yen for 3 months. 

For households of more than 2 people, up to 200,000yen for 3 months.
Ministry of Health, Labour and Welfare Japanese

Apply to

Sapporo Social Welfare Council (Japanese only)

Leaflet(Ministry of Health, Labour and Welfare)

English)(easy Japanese)(Korean)(Chinese)(Vietnamese)(Portuguese)(Spanish)

Self-reliance Support Money for People in Need NEW

Those who cannot borrow more General Support Fund (loans for necessary living expenses) from Social Welfare Council because they finished borrowing the maximum amount and so on and their income and savings are under specified amount may be eligible for “Self-reliance Support Money for People in Need”.
Eligible persons will receive the letter.
To receive the money, continuous job-searching activities (visiting Hellowork etc.) and submission of report to Sapporo City are required every month.
Please check Sapporo City’s website for details.

If you need support for application, checking the eligibility and so on, please contact SAPPORO HELP DESK for Foreign Residents.

Reduction or exemption of National Health Insurance premiums(City of Sapporo) NEW 

If you had a drop in your income by 30% from the previous year, your National Health Insurance premiums might be reduced or exepmpted.

Regarding the reduction or exemption of National Health Insurance premiums due to the effect of COVID-19.(City of Sapporo)

Call Center:050-3612-6330(in Japanese)
※Hours:9:00~19:00(Mon-Fri, Closed on Saturdays, Sundays and national holidays)

Grace period for tax payment (Hokkaido Foreign Resident Support Center)

There is possibility to receive the grace period of payment for electricity, gas, water, NHK, cell phone and so on.

Need to contact each company for details.

School Expenses Assistance(City of Sapporo)

Assistance for school expenses such as school supplies, lunch, field trip and so on to the households with elementary and junior high schoolers whose income is a below certain amount. 
Ask the schools for more details.

Special Benefit for supporting low-income families with children  NEW 

Special Benefit will be given to low-inocome familes who have children. This is a one-time cash payment of 50,000 yen per child.  Application may be required.

For single-parent Families

[Leaflet]
(Japanese)(English)(Chinese (Simplified) )(Chinese Traditional)(Korean)(Portuguese)(Spanish ))(Tagalog)(Thai)(Vietnamese)(Nepalese)(Indonesian)(Cambodian)(Myanmar)(Mongolian)

Families other than single-parent families

[Leaflets]
Japanese)(English)(Chinese (Simplified)(Chinese (Traditional)(Korean)(Portuguese)(Spanish)(Tagalog)(Thai)(Vietnamese)(Nepalese)(Indonesian)(Cambodian)(Myanmar)(Mongolian

For parents who have high school students  (Japanese)
Those who got devorced or escaped from your partner for domestic violence(Japanese)

Inquiry

  • Sapporo Call Center for Special Benefit for Supporting Low-income Single-parent Families with Children(Japanese)
    TEL:011-211-6331
    Hours:Mon-Fri 10:00~18:30  Closed on Saturdays, Sundays and national holidays
  • Call Center for Special Benefit for Supporting Low-income Families with Children(Japanese)
    TEL:0120-811-166、FAX:0120-300-466
    Hours:Mon-Fri 10:00~18:00  Closed on Saturdays, Sundays and national holidays
  • Child-rearing Support Section, Child Care Support Department, Bureau for the Future of Children(Japanese)
    TEL:011-211-2988
    Hours:Mon-Fri 8:45~17:15  Closed on Saturdays, Sundays and national holidays

If you need more information about the above or need support for applications, please contact Sapporo Help Desk for Foreign Residents.

Be careful of “Coronavirus” fraud

Please be aware of the points below.

  •  Public authorities will not ask for personal information in connection with the new coronavirus!
  • Don't open emails from unknown senders!
  • Don't initially trust the URLs in emails!
  •  Make sure you're on a legitimate site when you enter your ID, password, and credit card information!
  • If you receive something you don't recognize, refuse to receive it!
  • If you get a text message or a suspicious phone call from an unknown source, don't act on your own, always talk to the police or your family first!

Consultation Hotline(Japanese only)

  • Police consultation number #9110(24hour a day, 365 days a year) 
  • Consumer Hotline 188(Weekdays, 10:00-12:00,13:00-16:00)
  • National Consumer Affairs Center of Japan/Consumer Hotline regarding Special Cash Payment

TEL 0120-213-188 (Everyday 10:00-16:00 Free to call)

Please contact SAPPORO HELP DESK for Foreign Residents when you encounter any difficulty or concern.

Reliable sources