Confirmed cases of COVID-19 in Sapporo
Request from Mayor of Sapporo
Request from Mayor of Sapporo(City of Sapporo)
- Points of Prevention of COVID-19"(City of Sapporo)
It is important that all residents of Sapporo continue working on measures to prevent the spread of COVID-19. Let us all come together and implement "a new lifestyle".
When you test positive
If you test positive at medical institutions or PCR centers with doctors' confirmation and fall into the following categories, you are subject to notify and need to register with the "My HER-SYS" and input your health condition everyday by yourself.
Please check the SMS message that you should receive after you test positive.
Those who fall into the following categories need to register with the "My HER-SYS" and input health condition everyday by themselves.
・Those aged 65 and over at the time when you test positive
・Those who need hospitalization
・Those who are pregnant
・Those who are at risk of severe disease and require medications or oxygen therapy to treat symptoms from this infection.
(If you are not sure if you are entitled, please check with the medical institution where you did the PCR test.)
※My HER-SYS can operate in English, Chinese (Simplified/Tranditional), Korean, Spanish and Portguese. (Changes by the language setting of your smartphone or PC.)
Ministry of Health, Labor and Welfare : "My HER-SYS" Multilingual User's Guide (English, Chinese, Korean, Spanish and Portguese)
※If you cannot do self-input on My HER-SYS by yourself or HER-SYS does not recognize your input more than 2 days since you test positive, HER-SYS will call you automatically (Basically in Japanese) and you will input your health condition with telephone push-buttons.
Automated Call Guide For User Distribution (Ministry of Health, Labor and Welfare)
If it is hard to communicate with the automated call, please wait for the Public Health Office to call you.
If your symptoms get worse and fell really bad, please consult the medical institution where you were tested, or call the "Positive Patient Support Center 0570-022-680 (8:00-21:00 daily) *Telephone interpretation available" or call #7119.
Except for those who mentioned the above, please recuperate at home and do the self-quarantine. (For 7 days in principle)
However, if it has been more than 24 hours since your symptoms subsided, or if you have no symptoms, you can go out for necessary shopping for food and other necessities. Please be sure tto perform infection prevent measures such as wearing a mask all the time.
If you would like to receive Life Support Supplies or a Medical Treatment Certificate and so on, please check the " Medical Treatment NAVI".
In order to apply for the Life Support Supplies, you will need to show the e-mail from the medical institution which notifed you that you tested positive or a notification paper given to you and a medical fare statement.
If you feel sick, consult your family doctor or the medical institution where you were tested, or call the "Positive Patient Support Center 0570-022-680 (8:00-21:00 daily) *Telephone interpretation available" or call #7119.
For more information, please see Sapporo City's website.
Positive with an Antigen Test Kit or at PCR centers run by private sectors
Those who fall into all of the following categories from ① to ⑦ should register with "Covid-19 Tested Positive Registration Center".
① Lives in Sapporo
② Those who were tested corona positive with the antigen test kit approved by the Ministry of Health, Labor and Welfare and it is within 9 days from the date of symptom occurrence. (The onset date is 0 days).
③ Symptoms are light and stable
④ No malignant tumors or leukemia.
⑤ Not dialyzed
⑥ No immunodeficiency disease such as HIV or cancer
⑦ Have a smartphone, tablet, or email address
Register with the "Covid-19 Tested Positive Registration Center (Kokuchimaru Plus) "
Enter your information such as name, address, date of birth, and so on. And take a picture of the antigen test kit with the positive test result and upload it.
* This site is in Japanese only.
Within 24 hours after registration is completed, you will receive an e-mail from the health center about the test result. Please cooperate in self-restraint until you receive the e-mail.
For details, please refer to the Sapporo City website (automatic translation).
Those who have symptoms and wish to see a doctor, or those who do not meet one of the above ① to ⑦ and cannot use the registration center will be judged by a medical institution.
Please consult with your home doctor or a medical institution that provides medical care for those who have tested positive by self-test. You can search it from Sapporo City website, or Emergency Medical Consultation Center Sapporo # 7119 can also provide the information. (Reservation is required and some medical fee such as the first medical examination may be your own expense.)
If the symptoms get worse before the notification, please contact the Emergency Medical Consultation Center Sapporo # 7119.
You can search for where to consult or medical institution from WEB7119
When you feel sick
The Sapporo City asks your understanding and cooperation in order to prioritize limited medical resources to those who are at high risk of becoming more severe (Message from the Mayor of Sapporo Nov. 11, 2022).
Please learn this picture and refer to it when you or your family member get fever and other symptoms.
If your symptoms are very severe or you are at a high risk , please contact a “Coronavirus Consultation Center#7119”.
Emergency Medical Consultation Center Sapporo（Coronavirus Consultation Center）
「#7119」 or「011-272-7119」24hour a day,365 days a year
※Please press 2 after you hear Japanese auto-message for consulation in the following languages. Once an operator answers, please tell the language you want.
English, Chinese (Mandarin), Korean, Vietnamese, Thai, Nepali, Portuguese, Spanish, French, Tagalog, Indonesian, German, Italian, Russian, Malay, Burmese, Khmer, Mogolian, Sinhala, Hindi, Bengali
●Those who can speak Japanese、
You can check the medical institutions that provide outpatient care and examinations for patients with fever from the Sapporo City page. There is also a "fever outpatient map「発熱外来マップ」" so that you can search for medical institutions from the map.
You can also check for consultation on WEB7119.
|Sapporo City’s consultation Center||0570-085-789 everyday 9:00-21:00
|Ministry of Health, Labor and Welfare||
Thai: 9:00-18:00Vietnamese: 10:00-19:00
Multilingual Visitor Hotline (24H) on New CoronavirusJapan National Tourism Organization (JNTO)
24 hour a day, 365 days a year
※Languages: English, Chinese, Korean, and Japanese
AMDA Medical Information Center Multilingual Consultation Service Regarding COVID19
Consultation in English
On weekdays 10:00 -16:00
Multilingual list of urgent symptoms when you get infected with COVID-19
When you get sick suddenly, use the words from the list to express your symptoms by yourself to the Health Center or medical institutions.
When you want to get tested
Free delivery of Antigen Test Kits approved by the Ministry of Health, Labor and Welfare
Pharmacies are sending free medical antigen test kits to those who meet the following requirements.
- Those with symptoms such as fever (including those who had close contact with covid infected)
- Those who live in Sapporo city or stay for a long time
- Those who have symptoms such as fever and are suspected of having covid (including close contacts)
- Those who have mild and stable symptoms such as fever and are not at risk of aggravation
- Those who can collect specimens by themselves
- Those who can receive the kit by delivery
For details, please see the Sapporo City page.
Medical institutions that provide outpatient treatment and examinations for patients with fever.
You can check the medical institutions that provide outpatient care and examinations for patients with fever from the Sapporo City page.
There is also a "fever outpatient map「発熱外来マップ」" so that you can search for medical institutions from the map.
Free PCR/antigen testing (Hokkaido Government)
Regardless of your vaccination status, people who are worried about infection due to the spread of the Omicron variant can receive PCR and antigen tests at free testing stations registered by Hokkaido.
Status of Residence (Visa)
- Regarding Status of Residence (Visa) （Immigration Services Agency of Japan）
- Handling of residency for foreign nationals facing difficulty in returning to their home country
- Entry from overseas
Immigration Information Center
If you have lost your job or had a drop in your income
- Please check this page first.(Ministry of Health, Labour and Welfare)
- Checklist of what to do when you leave (left) a company and are looking for work (Ministry of Health, Labour and Welfare) Japanese
- Labour Standards Advice Hotline(Ministry of Health, Labour and Welfare)
Multilingual support is available (English, Chinese, Spanish, Portuguese, Tagalog, Vietnamese, Burmese, Nepali)
List of support measures by the government (Ministry of Health, Labour and Welfare)
Special Cash Payment for Households Exempt from Resident Tax（ENDED）
Considering the long-lasting effects of COVID-19, a Special Cash Payment will be given to " Households Exempt from Resident Tax" (100,000 yen per household).
The support fund and allowance for the leave forced to be taken under the COVID-19 outbreak (Ministry of Health, Labour and Welfare) Japanese
If you have not got the compensation during the leave of absence from work, you can apply for the compensation yourself.
Housing Security Benefit(Ministry of Health, Labour and Welfare)
Those who are finding it difficult to pay the rent due to income decrease resulting from business shutdown, etc. The rent may be paid to landlords for 3 (or up to 12) months. Conditions apply (e.g., your income, savings, etc.).
Ministry of Health, Labour and WelfareJapanese
Leaflet（Ministry of Health, Labour and Welfare）
- [Self-reliance Support Center in Sapporo] STEP (Japanese only)
Temporary Loan Emergency Funds ※Ended on Sep. 30, 2022
For other languages, see Japanese page 生活福祉資金特例貸付
Self-reliance Support Money for People in Need ※Ended on Dec. 31, 2022
Those who cannot borrow more General Support Fund (loans for necessary living expenses) from Social Welfare Council because they finished borrowing the maximum amount and so on and their income and savings are under specified amount may be eligible for “Self-reliance Support Money for People in Need”.
Please check Sapporo City’s website for details.
Reduction or exemption of National Health Insurance premiums（City of Sapporo）
If you had a drop in your income by 30% from the previous year, your National Health Insurance premiums might be reduced or exepmpted.
Call Center：050-3612-6330（in Japanese）
※Hours：9:00～19:00（Mon-Fri, Closed on Saturdays, Sundays and national holidays）
Grace period for tax payment （Hokkaido Foreign Resident Support Center）
There is possibility to receive the grace period of payment for electricity, gas, water, NHK, cell phone and so on.
Need to contact each company for details.
School Expenses Assistance（City of Sapporo）
Assistance for school expenses such as school supplies, lunch, field trip and so on to the households with elementary and junior high schoolers whose income is a below certain amount.
Ask the schools for more details.
Temporary Special Benefits for Households Raising Children in Sapporo in FY2022 [10,000yen per child] Updated Jan.30 2023
The City of Sapporo has provided "Temporary Special Benefits for Households Raising Children in Sapporo in FY2022" to support households raising children affected by coronavirus and the rising prices of goods, etc. since the last summer 2022. The amount is 10,000yen per child and one time only.
Households raising children born on or after April 2, 2004 (children under 20 years old for those with certain disabilities) are eligible for the benefits. No income ceiling for receiving this benefits.
The City of Sapporo send the envelope below to the households that HAVE NOT RECEIVED the benefits in 2022 between the end of January and begenning of February 2023.
Inside of the envelope, there is an application form. Please fill it out refering to the following example and send it back by February 28th (Tue.), 2023.
After the document screening, the benefits will be deposited and the notice letter will be sent as well.
Sapporo City Temporary Special Benefit for Households Raising Children Call Center(Available only in Japanese)
Phone：050-3665-7660 Hours：Mon.-Fri. 9:00-18:00（Closed 12/29-1/3）
SAPPORO HELP DESK for Foreign Residents
Temporary Special Benefits for Households Raising Children in Sapporo in FY2022（Sapporo City’s Child-Rearing Homepage）Japanese Only
The City of Sapporo has provided the special benefits to the low-income households (as low as resident tax exempt households) raising children born on or after April 2, 2004 (children under 20 years old for those with certain disabilities) since the last summer 2022.
The amount is 50,000yen per child and one time only. Most of the eligible households have been received, however there are some households need to apply.
If you are eligible, but have not received this benefits and do not know how to apply, please call the Call Center below or inquire to SAPPRORO HELP DESK for Foreign Residents.
The application deadline is February 28 (Tue.) 2023.
- Special Living Assistance Benefits to Low-income Child-Rearing Households（for Single-Parent Households）(City of Sapporo) Japanese
- Special Living Assistance Benefits to Low-income Child-Rearing Households（for Single-Parent Households）(Ministry of Health, Labour and Welfare) Japanese
- Special Living Assistance Benefits to Low-income Child-Rearing Households（for non-single-parent households） (City of Sapporo) Japanese
- Special Living Assistance Benefits to Low-income Child-Rearing Households（for non-single-parent households）(Ministry of Health, Labour and Welfare) Japanese
Benefits Call Center (Only available in Japanese)
TEL：050-3665-9810（Mon-Fri 10:00-18:00 Closed on Saturdays, Sundays and national holidays ）
If you need more information about the above or need support for applications, please contact Sapporo Help Desk for Foreign Residents.
Be careful of “Coronavirus” fraud
Be careful of “Coronavirus” fraud (City of Sapporo)
Please be aware of the points below.
- Public authorities will not ask for personal information in connection with the new coronavirus!
- Don't open emails from unknown senders!
- Don't initially trust the URLs in emails!
- Make sure you're on a legitimate site when you enter your ID, password, and credit card information!
- If you receive something you don't recognize, refuse to receive it!
- If you get a text message or a suspicious phone call from an unknown source, don't act on your own, always talk to the police or your family first!
Consultation Hotline（Japanese only）
- Police consultation number #9110（24hour a day, 365 days a year)
- Consumer Hotline 188（Weekdays, 10:00-12:00,13:00-16:00）
- National Consumer Affairs Center of Japan/Consumer Hotline regarding Special Cash Payment
TEL 0120-213-188 (Everyday 10:00-16:00 Free to call）
Please contact SAPPORO HELP DESK for Foreign Residents when you encounter any difficulty or concern.